Nexus Life Services LLC
Website & Telehealth Privacy Policy
Effective date: 11/20/2025
Nexus Life Services LLC (“Nexus Life Services,” “we,” “us,” or “our”) provides telehealth services and takes your privacy—and especially your health information—seriously. This Privacy Policy explains how we collect, use, and protect information when you visit our website and use our services.
By using our website or telehealth services, you agree to the practices described in this Policy.
1. Information We Collect
We may collect the following types of information:
- 1 Information you provide directly
Contact details (name, email address, phone number, mailing address)
Account and registration details
Information you submit through forms, messages, or during telehealth visits
- 2 Patient health information
In connection with providing telehealth services, we may collect sensitive health-related information, including but not limited to:
– Medical history, symptoms, and current conditions
– Medications, allergies, and treatment plans
– Diagnostic information, test and lab results, imaging reports
– Information shared during telehealth consultations (video, audio, and secure messages)
- 3 Payment and administrative information
Billing and payment information (e.g., limited card or payment details processed through secure third-party processors)
Insurance-related information, if applicable
- 4 Automatically collected technical information
When you visit our website, we may automatically collect:
– IP address and approximate location (city/region level)
– Device information, browser type, operating system
– Pages viewed, links clicked, and time spent on the site
This information is used to operate, secure, and improve our website and services.
2. How We Use Your Information
We use your information to:
– Provide telehealth services, including evaluating your health, coordinating care, prescribing medications, and following up on treatment
– Communicate with you about appointments, care instructions, and service updates
– Respond to inquiries, support requests, and feedback
– Maintain and improve our website, platform, and security
– Process payments and manage billing
– Comply with legal and regulatory obligations
We do not sell your personal information or your health information.
3. How We Share Information
We do not share your data with anyone except where it is necessary to provide the services we offer, where required by law, or where you have given us express consent.
- 1 Sharing of patient health information
Your sensitive patient health information will be shared only as follows:
– With your prescribing clinician: We share relevant health information with the licensed clinician responsible for your care so they can evaluate, diagnose, and treat you.
– With pharmacies: We may share necessary prescription and related health information with a pharmacy to fill and dispense your medication.
We may share your health information with other third parties only with your express consent on a case-by-case basis. Examples may include:
– Referrals to another healthcare provider or specialist
– Coordination with a lab or diagnostic facility
– Sharing information with a caregiver, family member, or other designated person
In these situations, we will clearly explain what information will be shared, with whom, and for what purpose, and we will obtain your explicit permission before sharing.
We do not share your health information with third parties for their own marketing, advertising, or unrelated purposes.
- 2 Other limited sharing
For non-clinical information (such as contact information and technical website data), we may share with:
– Service providers that help us operate our website and telehealth platform (for example, secure hosting, email delivery, or payment processing). These providers are only permitted to use your information to perform services for us and must protect it.
– Professional advisors, such as lawyers or accountants, when necessary for business operations or legal compliance.
– Law enforcement or regulators if required by applicable law or to protect our rights, your safety, or the safety of others.
4. Cookies and Similar Technologies
We may use cookies or similar technologies to:
– Keep our website secure and functioning properly
– Remember your preferences
– Understand how visitors use our site so we can improve it
You can control cookies through your browser settings. Disabling cookies may affect how some parts of the site function.
5. Data Security
We use reasonable technical, administrative, and physical safeguards designed to protect your information—especially your health information—from unauthorized access, loss, misuse, or disclosure.
However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
6. Data Retention
We retain your information only for as long as needed to:
– Provide telehealth services and operate our website
– Support your ongoing care and maintain accurate medical records, where required
– Comply with legal, regulatory, tax, or accounting obligations
When information is no longer needed, we will delete it or de-identify it in a reasonable manner consistent with applicable law.
7. Your Rights and Choices
Depending on your location and applicable law, you may have rights such as:
– Accessing the personal and health information we hold about you
– Requesting corrections if your information is inaccurate or incomplete
– Requesting deletion of certain information (subject to legal and clinical record-keeping obligations)
– Restricting or objecting to certain types of processing
– Withdrawing consent where processing is based on your explicit consent
To exercise any rights or make a privacy-related request, please contact us using the details in Section 9.
8. Children’s Privacy
Our telehealth services may be used for minors only when permitted and under the supervision of a parent, guardian, or as allowed by law and clinical practice. We do not knowingly collect information from children without appropriate consent or authorization. If you believe a child has provided us information improperly, please contact us so we can review and address the situation.
9. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Nexus Life Services LLC
Email: [email protected]
Address:
Nexus Life Services, LLC
ATTN: Privacy Officer
7738 McKinley ave
mobile alabama, 36608
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” at the top of this page. Your continued use of our website or telehealth services after any changes means you accept the updated Policy.